Return and Refund Policy

Thank you for shopping at OndaPro.

Please carefully review our Return and Refund Policy. All products available on ONDAPRO are delivered digitally via email together with activation instructions and installation guidance. This policy is valid for 7 days from the date of your order placement. By using our services, you agree to comply with the terms and conditions outlined below.

1. Returns and Refunds Eligibility

Refund requests may be considered under the following circumstances:

• Product Not as Described: If the product you received does not match the description provided at the time of purchase, you may be eligible for a return or refund.
• Product Not Functioning as Intended: If the product you received is defective or does not function as intended, you may be eligible for a return or refund.

2. Returns and Refunds Ineligibility

• Refunds may not be available under the following circumstances:
• • Activation Details Already Delivered: Once activation details have been successfully delivered to the email address provided during checkout, refund eligibility may be limited.
• • Delivered Product Functioning as Intended: If the delivered product is functioning correctly and matches the product description, it may not qualify for a refund.
• • Exceeding the 7-Day Window: Refund requests submitted more than 7 days after the purchase date may not be accepted.

3. How to Request a Return or Refund

• If you meet the eligibility criteria outlined above and wish to request a return or refund, please follow these steps:
• • Contact Customer Support: Reach out to our support team via email at [email protected] or through the Contact Us page within the 7-day period. Please provide your order details and a clear explanation of the issue.
• • Verification: Our support team may request additional information or documentation to review your request and verify eligibility.
• • Resolution: Upon successful verification, we may provide replacement activation details or issue a refund to the original payment method, where applicable.

4. Refund Processing Time

• Approved refunds will be processed through the original payment method whenever possible. Processing times may vary depending on your payment provider and financial institution.

5. Contact Information

• If you have any questions or require assistance regarding our Return and Refund Policy, please contact our support team:
• Email: [email protected]

6. Changes to the Policy

• We reserve the right to update or modify this Return and Refund Policy at any time without prior notice. It is your responsibility to review this policy periodically for any updates.
• By using our services, you acknowledge and agree to this Return and Refund Policy.
• Thank you for choosing OndaPro. We appreciate your trust and are committed to providing a smooth and reliable customer experience.